RETURNS AND REFUNDS

FOR IN STOCK ITEMS We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with no damage, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cayusandgrounder@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cayusandgrounder@gmail.com.

FOR CUSTOM ITEMS we DO NOT ACCEPT RETURNS. If we craft an item for you, that item becomes personalized and for so we can´t accept returns. If you are not happy with out product, you can contact us through e-mail and we will find a way to fix the issue.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards either.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cayusandgrounder@gmail.com.